Overall, highly recommended for both packing and moving services.
Do not work with this company if you value honesty. This company does not care about customer service at all and is willing to lie to you without apologies. This is extremely disappointing, especially considering the premium price paid of almost $15k.
-We were told by Loretta (our Lytle's correspondent, weekends are ONLY used for transport (no packing, loading, unloading), no exceptions. We were on a bit of a time crunch coordinating the move. Not being able to use the weekend for anything other than transport made it very difficult to receive our belongings in a reasonable time period. This is a frustrating policy, but where it becomes an issue is that we were later told that the driver of our truck was, in fact, picking up another family's belongings on SATURDAY! Why were we not offered this? Not only not offered, but told it wasn't possible. (For this reason our delivery was pushed to Wednesday instead of Tuesday.)
-Loretta now only contacts us through email. Has not addressed the issues & has showed no interest in our satisfaction as customers. We sent an email asking for her to clarify the misunderstandings and she did not even respond.
Some of the negative reviews I'm seeing here sound like people were either in a rush, or generally inexperienced with professional movers. If you are the type of person that has your details sorted out well in advance, moving will be a breeze. If all your plans are last minute and you're in a hurry, things will most likely not go smoothly.
I've moved long distance and local using Lytle Transfer and have received professional and courteous service. Thanks again Brian and your crew for caring so much about the safe handling of our household goods.
My family recently moved from ATL to KC and our move is being handled by Atlas via Lytle's
My husband's business provided this moving company for our move. We had a great experience with the four men that were sent to help. They were great to us and to our little girls (who wanted to make sure all their toys got moved and not left behind). These guys were amazing. I cannot say that enough!
Best Regards,
Issues:
Lytle was contracted for our move via Atlas, and these guys were fantastic. They handled our stuff well (1 minor furniture damage, things are going to break when you move just a fact) and were on time.
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Will never use again. They give you a quote based on number of rooms, fee for gas and a hourly rate. Now if it doesn't take all the time they assumed it will take. They still expect you to pay the amount they told you based on the number of rooms.I wouldn't advise any one to use this company. I've used several moving companies,this is the first one I've known that still expects you to pay for time that it didn't take. RIP OFF
Gary Visage
In the end we would never use Atlas again if companies like Lytle's are coordinating their moves. Moving is stressful enough without dealing with a company that has no regard for the clients they serve.
-Our Atlas driver arrived at our house and told us that our belongings were going to storage, which is not true. Our belongings were going straight to our new residence. This is an issue because he told us that meant we'd receive our items later than if he'd known it was going to a residence. (Tuesday instead of Monday.)
-Obviously at this point we were very frustrated because our delivery kept getting pushed back. The most frustrating part of it being that our delivery continued to be pushed back because of either lies or incompetency. (Incorrect delivery location & pickup/transport/delivery policy.) This could have been resolved if Loretta and Lytle's cared about customer satisfaction, but it is obvious that they do not. We expressed our frustration and concern, but were offered nothing other than a short and condescending email apologizing for the misunderstanding (insinuating it was our problem for not understanding, rather than their problem for lying or giving false information).
Moving is awful, anyone who has done it can attest to that. I have moved multiple times over the last 10 years, have done it myself and used professionals on different occasions.
They packed everything quickly and efficiently and after unpacking almost all the boxes, not one single thing is broken. I highly recommend them and if we move again, I will use them!
Lytle S Transfer Storage Inc is a US Moving Company based in Duncan, South Carolina. Lytle S Transfer Storage Inc is located at 854 Rogers Bridge Rd, Duncan, SC 29334, USA.
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